Soumam Debgupta currently serves as the Assistant Secretary and Chief Technology and Innovation Officer for WA State Department of Health and Human Services. He is a seasoned executive specializing in product-led growth, customer experience, and digital transformation. With extensive experience in building technology products, he excels in driving exceptional user experiences, product thinking, and operational excellence.
Throughout his career, Soumam has demonstrated a remarkable ability to devise and implement dynamic business strategies, leading to exponential revenue growth and enhanced profitability. His expertise in understanding market dynamics and customer preferences has positioned him as a key player in achieving product-market fit. He excels in translating high-level strategic objectives into tangible product and technology solutions, consistently surpassing customer expectations, and delivering long-term stakeholder value. His areas of expertise include product design and strategy, team building, market analysis, user experience design, agile development, and digital transformation.
Key accomplishments include leading JLL Technologies to achieve a 2x growth in revenue and margin by 2025 and strengthening Amazon Prime's value proposition with an ultra-fast delivery program during the pandemic. He has a notable history of launching products that have generated significant revenue and user engagement across 18 different countries.
Soumam holds an MBA from the Indian Institute of Management, Ahmedabad, and a Bachelor's degree in Electronics & Robotics from the University of Mumbai. He is also certified in Artificial Intelligence and Machine Learning.
